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Refund policy
Last updated: October 31, 2026
14-day money-back guarantee. If Slotsmith Pro isn't right for you, email us within 14 days of your purchase and we'll refund you in full. You don't have to give a reason, though we'd love to hear it so we can make Slotsmith better.
Try it first
You can try every Pro feature free for 14 days before you buy, with no payment card needed. Nothing is charged during a trial, so there's nothing to refund.
What can be refunded
- New purchases of any plan (Pro, Business or Agency): in full, within 14 days of the payment.
- Yearly renewals: if your plan renewed automatically and you didn't mean it to, email us within 14 days of the renewal payment and we'll refund it in full.
- Upgrades to a bigger plan: the upgrade payment, within 14 days of that payment.
After 14 days, payments can't be refunded, except where the law requires it. You can still cancel automatic renewal at any time, and your licence stays active until the end of the period you paid for.
How to ask for a refund
Email [email protected] from the address you bought with, or tell us that address in your email. We'll reply within two business days.
What happens next
- Our reseller, Freemius, refunds the payment to the card or PayPal account you paid with. Most banks show it within 5 to 10 business days.
- The licence is cancelled, so Slotsmith Pro's features switch off on your websites.
- The free Slotsmith plugin keeps working, and your services, staff and bookings stay exactly as they are.
Fair use
The guarantee is there so you can buy without worry. We may decline refunds for repeated buy-and-refund cycles or other clear abuse.
If something went wrong with a payment, please email us before opening a dispute with your bank. We can almost always sort it out faster.
Your legal rights
This policy adds to, and doesn't limit, any rights you have under the consumer laws of your country.
See also: Terms of service · Privacy policy · Support